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Terms & Conditions

The articles detailed herein apply between two parties: City Printers (hereafter referred to using “we” and “our”) and yourself the customer (hereafter referred to as “you”).

At all times, the final decision pertaining to any of the points below shall rest with the merchant, cityprinters.co.uk.

Website Pricing

We reserve the right to change these prices immediately and without notification. No order shall be binding on us unless and until it has been accepted in writing by ourselves.

Website Usage

If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


Delivery dates are fundamentally regarded as being non-binding. Whilst we make every effort to work within the guidelines specified, the delivery estimates are guides only. Under no circumstances are we under any contractual commitment whatsoever to meet these deadlines.

We cannot be held responsible for delays beyond our control in the non-performance of courier companies. If goods are returned to us as a result of failed delivery we reserve the right to charge you for a further delivery.


Once you have clicked “Uploading”, you forego the right to further amend artwork. It may be possible for you to alter artwork beyond this point. However, this decision rests entirely at our discretion.

In cases where artwork is not suitable for printing, we shall generally contact you to resupply artwork. However we reserve the right to amend artwork further, beyond what you have provided, without notification to the customer, in circumstances where it is necessary to do so. Such issues include, but are not limited to, CMYK colour mode, bleed issues, resolution and missing fonts.

Refunds/Cancellations prior to printing

Provided the order is still in “Payment Confirmed” status, it is usually possible to request a refund.

Once you have uploaded artwork and clicked “Uploading Complete” it is generally not possible for you to request a refund. However, the final decision shall rest entirely at our discretion.

Once the order has entered the “Printing in Progress” stage, it is not possible to request a refund.

If it is possible to issue a refund, the total amount refunded will be 90% of the total order value. In exceptional circumstances however, this amount may be less as we will only refund the amount made available by our payment processor. We will not incur any extra charge in processing the refund for you.

Receipt of goods

Occasionally printed goods can appear differently on paper when compared to the image on a computer screen. We accept no responsibility whatsoever for any such differences.

Damaged, incorrect or missing goods

We strive to maintain high quality printing standards at all times. If however the items you have received have been damaged, poorly printed or are missing, we shall endeavor to replace the erroneous items.

If the error is such that the whole order will need to be reprinted, we will only reprint on the same service which was paid for initially. Whilst we will attempt to prioritise the order, we make no guarantee of a faster delivery for the reprinted goods.

The decision to issue a refund due to missing, damaged or poorly printed merchandise shall rest entirely at our discretion. If we do decide to issue a refund, the maximum refundable amount in any case is 100% of the value of the order. There is no possibility of further compensation or reimbursement due to inconvenience or loss of revenue for the customer.

By their nature printed goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.

We shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis. Our liability to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.